Temporary Consumer Services Representative in Modesto

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Company: E & J Gallo Winery

Job Description

As a Consumer Services Representative for E.&J. Gallo Winery, you are the Voice of the Consumer.  Your contact with the consumer may be the only connection the consumer has ever had with E. & J. Gallo Winery.  Your handling of the consumers questions and concerns may determine whether the consumer will continue to choose our products.  You will be responsible for interacting with consumers by receiving phone calls, email, correspondence, and chat messages ranging from general product questions to quality assurance issues.  You will engage consumers in a professional and timely manner offering swift resolution to their questions and concerns. 

Responsibilities

  • Engages in consumer contact through various contact channels (e.g. Telephone, Email, Correspondence, Chat messages, within prescribed department guidelines etc.).
  • Supports the development of consumer satisfaction and loyalty by quickly answering question and addressing issues of the consumer.
  • Maintains legal compliance in all consumer communications.
  • Receive and processes communications from consumers; replies to communications in an efficient and timely manner as determined by company policy and department performance standards.
  • Executes an automated system to print, collate, mail consumer correspondence.
  • Works with the onsite rebate staff and third-party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items.
  • Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, public relations events.

Qualifications

Required

  • High school diploma or State-issued equivalency certificate.
  • Associates degree plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales  experience reflecting increasing levels of responsibility.
  • Required to be available to work hours between 7:30 am and 6 pm Monday through Saturday.
  • Required to travel up to 5% of the time to wineries, vineyards and other locations for product training.
  • Required to type 50 WPM or possess a 5000-data entry score.
  • Skilled in reading, comprehending, interpreting, and executing simple instructions, short correspondence, and memos.
  • Skilled in writing simple correspondence.
  • Skilled in adding, subtracting, multiplying, and dividing using whole numbers.

Preferred

  • Associates degree plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
  • Wine industry experience.
  • Skilled in the use of automated customer response systems (e.g. Astute, Wilke-Thornton, Salesforce).

To apply (or for more information): 


*Attribution: All information and wording comes from the organization's job website.

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