On-Call Communication Operator in Manteca
Job Title: Communication Operator - Grade 125
Company: Kaiser Permanente - Manteca Medical Center
Job Description
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Responsibilities
- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers' inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
Qualifications
Required
- Minimum one (1) year of multi-line telephone experience.
- Education: High School Diploma/GED.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write basic correspondence.
- Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
- Must pass typing test of 25WPM.
To apply (or for more information):
*Attribution: All information and wording comes from the organization's job website.