Part-Time Temporary Call Center Receptionist in Modesto

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Company: Sutter Health

Job Description

Using excellent customer service skills, answer incoming lines in order to assist patients, physician's offices, Visiting Nurses, and other patient support agencies in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments.  Verify patient insurance.  Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in the Electronic Health Record (eHR).  Regularly communicate with internal customers to meet the patient's needs.  Maintain professionalism, courtesy, and confidentiality at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service. This is a temporary position not to exceed 6 months, with the possibility of becoming a regular position.

Qualifications

Education:

  • High School graduate or GED required. College or vocational training a plus.  
  • Typing certificate for 35 WPM is required for this position, certificate is required to be furnished at time of interview (see info about typing tests at end of post).

Experience:

  • Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. 
  • Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.
  • Call Center experience preferred. Six months previous appointment scheduling experience desired.

Knowledge:

  • A knowledge of what excellent customer service entails. 
  • A knowledge of the principles of good communication and teamwork.
  • A knowledge of medical terminology and an understanding of health insurance guidelines are helpful. 
  • Outstanding customer service skills with sensitivity towards patients rights and confidentiality.
  • Excellent listening skills. 
  • Ability to read, write and verbally communicate in English using good spelling and grammar skills. 
  • The ability to maintain excellent customer service and composure while taking repetitive calls throughout the day.
  • The ability to deal with challenging telephone encounters, while providing excellent customer service. 
  • Ability to work in a dynamic, fast-paced environment utilizing good decision making skills. 
  • The ability to be positive and a good team player. 
  • Perform multiple tasks with a high level of accuracy and insure quality communication. 
  • Ability to learn and successfully utilize the electronic health record.

Additional Information

A typing certificate requires a typing test. If you don't have a typing certificate, here are some free resources to help you obtain one:

To apply (or for more information): 


*Attribution: All information and wording (except for the "additional information" section) comes from the job posting on Sutter Health's website.

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