Full-Time Customer Service Representative in Livingston

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Pro Tip: One advantage of working for a large, local company like Foster Farms is that they value hiring and retaining local talent. You can get in on the ground floor through an entry-level position like this one, and as you continue gaining experience (and education), your opportunities for advancement will increase.

Company: Foster Farms

Job Description

The Customer Service Representative provides Foster Farms external key customers with world class customer service. This service includes (but is not limited to) the following:
  • Initiation and receipt of customer phone, fax, email, and EDI orders
  • Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders
  • Suggestive selling of product to customers based on availability, previous sales and customer ads
  • Communication with sales account representatives on ad planning and customer issues
  • Processing of EDI generated orders
  • The CSR is a primary source of communication between Foster Farms and the customer and can help maintain an unbreakable link for service and commitment.

Responsibilities

  • Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders. Will also process EDI generated orders.
  • Customer contact, communication and follow-up to include initiation and receipt of customer phone and fax orders
  • Cross selling of product to customers based on availability, previous sales and customer ads
  • Communication with sales account representatives on ad planning and customer issues

Qualifications

  • Must have high school diploma
  • Must have two-four years experience in an office Customer Service environment
  • Computer literacy with Microsoft Systems, SAP experience, and ability to compile and analyze data
  • Excellent verbal and written communication skills
  • Ability to work well with minimal supervision in fast paced and high pressure situations
  • Consistent and reliable attendance
  • Accurate and detail oriented and be self motivated and goal oriented
  • Ability to interface comfortably with customers and internal departments
  • Strong interpersonal skills and have the ability to work well in a team environment
  • Occasional Saturday coverage to pull in customer orders

To apply (or for more information): 


*Attribution: All information and wording comes from the organization's job website.

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