Full-Time Student Services Representative in Modesto
Company: Yosemite Community College District (Modesto Junior College Campus)
Job Description
Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.
This is the frontline customer service classification in the Student Services Division with a strong focus on communication and customer service within the Yosemite Community College District (YCCD). Incumbents in this class are responsible for first point of contact with students, staff and community members through face-to-face, telephone and online chat communication and general clerical duties in support of enrollment, records, and financial aid functions.
Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.
Responsibilities
- Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
- Connects prospective and current students with support resources designed to sustain their success.
- Provides detailed information and guidance regarding Financial Aid and Enrollment Services.
- Assists with follow-up of students who have been referred to additional services.
- Provides information to students and community members at student success events, workshops, and-or in the student success lab.
- Receives and routes permanent student records and files related to registration or financial aid.
- Assists students with orientation services.
- Assists with scheduling assessment tests for current and prospective students and provides check-in services.
- Administers, scores, and reports various tests for individuals and/or agencies.
- Responsible for strict adherence to security standards for all materials and conduct during test administration or proctoring.
- Performs clerical tasks related to the intake of student admissions, registration and record information, and financial aid documents.
- Provides preliminary processing and review of student admissions, and financial aid applications and related forms.
- Receives and processes transcript requests according to established policy.
- Receives documents such as tax returns, W2 forms, and other parent/student forms; reviews documents for completeness and consistency.
- Provides information to prospective and current students regarding Student Services.
- Makes routine eligibility decisions for the Board of Governor’s Fee Waiver (BOG) program.
- Assists with inquiries regarding catalog, website and class schedule interpretation.
- Performs data entry updates of basic student information such as name changes on transcripts and student files.
- Scans, indexes and files forms, records, transcripts and other information into an automated records management system.
- Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
- Connects prospective and current students with support resources designed to sustain their success.
- Provides detailed information and guidance regarding Financial Aid and Enrollment Services.
- Assists with follow-up of students who have been referred to additional services.
- Provides information to students and community members at student success events, workshops, and-or in the student success lab.
- Receives and routes permanent student records and files related to registration or financial aid.
- Assists students with orientation services.
- Assists with scheduling assessment tests for current and prospective students and provides check-in services.
- Administers, scores, and reports various tests for individuals and/or agencies.
- Responsible for strict adherence to security standards for all materials and conduct during test administration or proctoring.
- Performs clerical tasks related to the intake of student admissions, registration and record information, and financial aid documents.
- Provides preliminary processing and review of student admissions, and financial aid applications and related forms.
- Receives and processes transcript requests according to established policy.
- Receives documents such as tax returns, W2 forms, and other parent/student forms; reviews documents for completeness and consistency.
- Provides information to prospective and current students regarding Student Services.
- Makes routine eligibility decisions for the Board of Governor’s Fee Waiver (BOG) program.
- Assists with inquiries regarding catalog, website and class schedule interpretation.
- Performs data entry updates of basic student information such as name changes on transcripts and student files.
- Scans, indexes and files forms, records, transcripts and other information into an automated records management system.
Qualifications
Knowledge of:
- Excellent customer service skills
- Modern office practices, methods, and procedures.
- Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
- Basic administrative techniques and strategies.
- Standard office machines and equipment, including computers.
- Excellent customer service skills
- Modern office practices, methods, and procedures.
- Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
- Basic administrative techniques and strategies.
- Standard office machines and equipment, including computers.
Ability to:
- Communicate effectively with students from diverse backgrounds
- Provide resources and answers to complex procedural questions
- Perform clerical work with accuracy and attention to detail
- Accurately apply legal mandates, District policies, rules, and regulations
- Utilize standard business computer word processing, spreadsheet and database software
- Understand and carry out oral and written directions.
- Establish and maintain cooperative working relationships with those encountered during the course of the work.
- Bilingual ability preferred.
- Communicate effectively with students from diverse backgrounds
- Provide resources and answers to complex procedural questions
- Perform clerical work with accuracy and attention to detail
- Accurately apply legal mandates, District policies, rules, and regulations
- Utilize standard business computer word processing, spreadsheet and database software
- Understand and carry out oral and written directions.
- Establish and maintain cooperative working relationships with those encountered during the course of the work.
- Bilingual ability preferred.
Education and Experience:
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:
- Education and Experience: Possession of a High School diploma or GED and two years performing general office administrative support work.
- Experience: One year equivalent to an Administrative Assistant at YCCD.
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:
- Education and Experience: Possession of a High School diploma or GED and two years performing general office administrative support work.
- Experience: One year equivalent to an Administrative Assistant at YCCD.
Licenses and Certificates:
- Depending upon assignment, possession of a valid typing certificate for 45 words per minute may be required.
- Depending upon assignment, possession of a valid license to drive in California may be required.
- Depending upon assignment, possession of a valid typing certificate for 45 words per minute may be required.
- Depending upon assignment, possession of a valid license to drive in California may be required.
Application Information
Open Date: 8/19/19
Close Date: 9/09/19
Applications are accepted online only at:
- Select Job Openings
- Select Search Jobs
- Select Job Title
- Create an account
- Apply to this job.
Applications will be reviewed by a screening committee which will select candidates to be interviewed. Those applicants selected for personal interview will be notified by email or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.
A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.
*Attribution: All information and wording comes from the organization's job website.
Open Date: 8/19/19
Close Date: 9/09/19
Applications are accepted online only at:
- Select Job Openings
- Select Search Jobs
- Select Job Title
- Create an account
- Apply to this job.
Applications will be reviewed by a screening committee which will select candidates to be interviewed. Those applicants selected for personal interview will be notified by email or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.
A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.