Per Diem Communications Operator in Modesto

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Job Title: Communications Operator

Company: Sutter Health - Memorial Medical Center

Serving the greater Stanislaus County with 423 acute care beds, Memorial Medical Center MMC provides a full continuum of care, including:
  • 24-hour emergency care
  • inpatient and outpatient surgery
  • specialty services in obstetrics, pediatrics, nuclear medicine, dialysis therapy, diagnostic imaging, intensive care, sleep disorders and physical therapy
  • a Level II Trauma Center
Memorial Medical Center is an accredited Chest Pain Center and STEMI (heart attack) Receiving Center.

Job Description & Responsibilities


  • Primarily responsible for providing communications between hospital staff, patients, other customers and Security Services.
  • All calls related to dispatching service will be documented and relayed to field officers without significant delay, existing emergency situations not withstanding.The field officer's response to calls and other activities are expected to be recorded in a timely and detailed manner.
  • Responsible for monitoring various alarm systems in place for the Communications Center and taking appropriate action in response to each activation. This role may dispatch and direct responding officers.
  • Due to the nature of this position, the Communications Operator may not leave or abandon this post without direct threat to life and safety.
  • Enhances the patient experience throughout all patient or family interactions by serving as the customer service point of contact by demonstrating knowledge of Sutter's Health System and service offerings.

Qualifications

Required

  • High school diploma OR equivalent education /experience
  • One (1) year multi-line phone experience
  • Experience with Microsoft Office applications such as Microsoft Word and Microsoft Excel.
  • Able to frequently work PM or weekend shifts

Preferred

  • Multi line phones/PBX experience in a hospital environment.
  • Customer Service experience.
  • Healthcare software applications such as Epic and AmCom preferred.

Skills & Knowledge

  • Excellent customer service skills.
  • Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
  • Ability to work and maintain confidential information.
  • Knowledge of basic clerical procedures.
  • Ability to read, write, hear and verbally communicate in English to the degree required by the job.

To apply (or for more information): 


*Attribution: All information and wording comes from the organization's job website.

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